Vancouver Office

Phone: 604.669.4614

Toll Free 1.866.660.4614

Fax 604.669.4649

Suite200, 3103 Kingsway

Vancouver,BC V5R 5J9

Email: vancouver@coastclaims.com

Meet the Vancouver Adjusters

Mark Withenshaw
mwithenshaw@coastclaims.com
Phone 604-669-4614
Fax 604-669-4649

Mark, who joined Coast Claims in 2009, has over 35 years of direct involvement in complex and litigated automobile liability, property damage and personal injury claims, along with in-depth knowledge of fraud investigation and prevention.  He served five years as a Vice President with ICBC, where he led provincial Fraud Prevention and Investigation programs, and Road Safety loss management programs.  He is a previous director of the Canadian Coalition Against Insurance Fraud, and has extensive experience handling major losses of all types with an emphasis on large and complex claims, and is a control adjuster for multiple commercial accounts.  As a partner in Coast Claims, Mark’s management experience is invaluable.

Marco Castrucci, ACIP

Branch Manager 
mcastrucci@coastclaims.com
Office 604-669-4614
Cell 604-760-3013

Marco began his Independent Adjusting career with Coast Claims in 2017 and became the Branch Manager of our Vancouver office in 2019.  Prior to that, he worked at one of the largest P&C insurers in B.C. for five years, with three of those as a Claims Manager.  Marco is a multi line adjuster who specializes in Business Interruption, Commercial, Property and Casualty Claims.  In line with Coast Claims’ values, he brings an empathetic approach to claims handling, striving to provide best-in-class service for Policy Holders and Insurers.

Ross Elkin, BA, FCIP, CRM
relkin@coastclaims.com
Phone 604-669-4614
Fax 604-669-4649

Ross entered the insurance industry in 1989, spending the first 24 years of his career with ICBC, culminating in a leadership role as a Section Manager in the Special Investigation Unit; he joined Coast Claims in 2014.  He has obtained his FCIP and CRM designations, and has also taken numerous Justice Institute, Criminal Investigation, and Management courses and programs.  In addition to his expertise in property and liability claims, including litigated injury losses, Ross specializes in Marine claims of all types.

Ross’s energy and enthusiasm are infectious, and combine with his expertise to make him a valuable addition to Coast Claims Service.

Laird Keks

Laird Keks
lkeks@coastclaims.com
Office 604-669-4614
Fax 604-669-4649

Laird’s career began in the food industry as a manager and small business owner. In 1991 he joined ICBC as a Claims Adjuster and his 27-year career progressed through Bodily Injury and Litigation Adjusting. In 2000, Laird was promoted into Claims Management in the areas of Customer and Injury Services assisting in liability and dispute resolution, mediation, Small Claims and Supreme Court actions.

Laird specializes in automobile and general liability, personal injury, property damage and collateral investigations. Since joining Coast Claims in 2018, Laird is enjoying the opportunities to handle other areas of personal lines, commercial and marine losses.

Ricky Zhong B.SC., CIP, CRM
rzhong@coastclaims.com
Office 604-669-4614
Fax 604-669-4649

Ricky began his journey in the insurance industry after graduating UBC and thereafter completing the BCIT General Insurance and Risk Management Program.

He joined Coast Claims as an Adjuster in December of 2021 and is focused on property claims and automobile inspections. Prior to Coast Claims, he worked in the natural resources department in mining and forestry at BFL and as an Insurance Analyst at the City of Surrey.

He has obtained a Bachelor of Science degree, CIP, and CRM designations. He is able to communicate using conversational Cantonese. Ricky has many years in customer service and diligently provides exceptional service to Insureds and Insurers.

Ruben (Ben) Manaligod, CIP, CPA
bmanagolid@coastclaims.com
Office 604-669-4614
Fax 604-669-4649

Ben Manaligod, CIP, CPA, brings with him a comprehensive background in handling high-value claims, including major weather events, machinery breakdown, business interruptions and high-value stock losses. He has handled claims of up to US$100 Million and has been recognized as one of the top performers of firm operations in his previous employ. As a former director of a large international adjusting firm, Ben assisted in the development and growth of strong adjusting teams throughout the Philippines.