Vancouver Office

Phone: 604.669.4614

Toll Free 1.866.660.4614

Fax 604.669.4649

Suite200, 3103 Kingsway

Vancouver,BC V5R 5J9

Meet the Vancouver Adjusters

Mark Withenshaw
mwithenshaw@coastclaims.com
Phone 604-669-4614
Fax 604-669-4649

Mark, who joined Coast Claims in 2009, has over 35 years of direct involvement in complex and litigated automobile liability, property damage and personal injury claims, along with in-depth knowledge of fraud investigation and prevention.  He served five years as a Vice President with ICBC, where he led provincial Fraud Prevention and Investigation programs, and Road Safety loss management programs.  He is a previous director of the Canadian Coalition Against Insurance Fraud, and has extensive experience handling major losses of all types with an emphasis on large and complex claims, and is a control adjuster for multiple commercial accounts.  As a partner in Coast Claims, Mark’s management experience is invaluable.

Marco Castrucci, ACIP

Branch Manager 
mcastrucci@coastclaims.com
Office 604-669-4614
Cell 604-760-3013

Marco began his Independent Adjusting career with Coast Claims in 2017 and became the Branch Manager of our Vancouver office in 2019.  Prior to that, he worked at one of the largest P&C insurers in B.C. for five years, with three of those as a Claims Manager.  Marco is a multi line adjuster who specializes in Business Interruption, Commercial, Property and Casualty Claims.  In line with Coast Claims’ values, he brings an empathetic approach to claims handling, striving to provide best-in-class service for Policy Holders and Insurers.

Ross Elkin, BA, FCIP, CRM
relkin@coastclaims.com
Phone 604-669-4614
Fax 604-669-4649

Ross entered the insurance industry in 1989, spending the first 24 years of his career with ICBC, culminating in a leadership role as a Section Manager in the Special Investigation Unit; he joined Coast Claims in 2014.  He has obtained his FCIP and CRM designations, and has also taken numerous Justice Institute, Criminal Investigation, and Management courses and programs.  In addition to his expertise in property and liability claims, including litigated injury losses, Ross specializes in Marine claims of all types.

Ross’s energy and enthusiasm are infectious, and combine with his expertise to make him a valuable addition to Coast Claims Service.

Laird Keks

Laird Keks
lkeks@coastclaims.com
Office 604-669-4614
Fax 604-669-4649

Laird’s career began in the food industry as a manager and small business owner. In 1991 he joined ICBC as a Claims Adjuster and his 27-year career progressed through Bodily Injury and Litigation Adjusting. In 2000, Laird was promoted into Claims Management in the areas of Customer and Injury Services assisting in liability and dispute resolution, mediation, Small Claims and Supreme Court actions.

Laird specializes in automobile and general liability, personal injury, property damage and collateral investigations. Since joining Coast Claims in 2018, Laird is enjoying the opportunities to handle other areas of personal lines, commercial and marine losses.

Chetan Grewal

Chetan Grewal, CIP
cgrewal@coastclaims.com
Office 604-669-4614
Fax 604-669-4649

Chetan joined Coast Claims in July 2020 after successfully working for another independent adjusting firm and a national insurer. Chetan is experienced in handling auto, residential and commercial property claims for several insurers. Chetan has achieved IICRC Water Restoration Technician designation and has recently received his CIP designation, Coast Claims commends Chetan for his hard work and diligence in getting this designation.