Vancouver Office

Phone: 604.669.4614

Toll Free 1.866.660.4614

Fax 604.669.4649

Suite200, 3103 Kingsway

Vancouver,BC V5R 5J9

Meet the Vancouver Adjusters

Mark Withenshaw
mwithenshaw@coastclaims.com
Phone 604-669-4614
Fax 604-669-4649

Mark, who joined Coast Claims in 2009, has over 35 years of direct involvement in complex and litigated automobile liability, property damage and personal injury claims, along with in-depth knowledge of fraud investigation and prevention.  He served five years as a Vice President with ICBC, where he led provincial Fraud Prevention and Investigation programs, and Road Safety loss management programs.  He is a previous director of the Canadian Coalition Against Insurance Fraud, and has extensive experience handling major losses of all types with an emphasis on large and complex claims, and is a control adjuster for multiple commercial accounts.  As a partner in Coast Claims, Mark’s management experience is invaluable.

Ross Elkin, BA, FCIP, CRM
relkin@coastclaims.com
Phone 604-669-4614
Fax 604-669-4649

Ross entered the insurance industry in 1989, spending the first 24 years of his career with ICBC, culminating in a leadership role as a Section Manager in the Special Investigation Unit; he joined Coast Claims in 2014.  He has obtained his FCIP and CRM designations, and has also taken numerous Justice Institute, Criminal Investigation, and Management courses and programs.  In addition to his expertise in property and liability claims, including litigated injury losses, Ross specializes in Marine claims of all types.

Ross’s energy and enthusiasm are infectious, and combine with his expertise to make him a valuable addition to Coast Claims Service.

Daniel McCarthy, Adjuster ANZIIF CIP
dmccarthy@coastclaims.com
Phone 604-669-4614
Fax 604-669-4649

Daniel joined Coast Claims in December, 2014, having started his insurance career ten years earlier as a claims consultant with New Zealand’s largest national insurer, and then as a senior property adjuster for a predominately commercial national Canadian Underwriter.  He holds a CIP designation, and has expertise in all types of residential and commercial property losses, including marine claims, and farming, logging, and heavy equipment files.

Marco Castrucci, CIP
mcastrucci@coastclaims.com
Office 604-669-4614
Cell 604-760-3013

Marco joined Coast Claims in 2017, with many years of experience involving automobile liability, property damage and bodily injury claims while working for RSA/CNS as a Claims Manager overseeing their auto insurance programs.  Marco has obtained his CIP designation, and specializes in handling all lines of property, commercial, and automobile liability files.

Laird Keks

Laird Keks
lkeks@coastclaims.com
Office 604-669-4614
Fax 604-669-4649

Laird’s career began in the food industry as a manager and small business owner. In 1991 he joined ICBC as a Claims Adjuster and his 27-year career progressed through Bodily Injury and Litigation Adjusting. In 2000, Laird was promoted into Claims Management in the areas of Customer and Injury Services assisting in liability and dispute resolution, mediation, Small Claims and Supreme Court actions.

Laird specializes in automobile and general liability, personal injury, property damage and collateral investigations. Since joining Coast Claims in 2018, Laird is enjoying the opportunities to handle other areas of personal lines, commercial and marine losses.

Dalton Chow, CIP
dchow@coastclaims.com
Office 604-669-4614
Fax 604-669-4649

Dalton is born and raised in Vancouver and holds a Chartered Insurance Professional (CIP) designation. He joined Coast Claims in 2019 after successfully working with an Insurer as a Claim Examiner and Field Adjuster for 8 years, and as an Independent Adjuster for 7 years. Dalton is experienced in handling multiple lines specializing in complex residential and commercial first party property, property and bodily injury liability, and large loss claims, as well as construction, marine and motor vehicle claims for several Insurers.