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Allan Hart, BBA, CIP, CRM

Victoria

Allan Hart, BBA, CIP, CRM

Allan joined Coast Claims in 1994, becoming a partner in 1998, a Managing Partner in 2007, and President in 2020. He specializes in marine claims (Hull and Casualty) for commercial vessels, pleasure craft and wharves, including damage surveys and detailed investigations, complex liability losses, and heavy equipment, construction and larger property claims. He also manages a significant marine TPA program for our Canadian MGA. Allan holds a Chartered Risk Manager (CRM), Chartered Insurance Professional (CIP) designations, and is a member of the Association of Marine Surveyors of British Columbia and the International Institute of Marine Surveying (IIMS).

Email: ahart@coastclaims.com

Phone: 250-386-3111

Toll free: 1-866-694-3111

Fax: 250-386-1473

Alyson Orr, CIP, B.A

Langley

Amber Bamford, CIP

Edmonton

Amber Bamford, CIP

Amber started her insurance career in 2007 as an Independent Adjuster for a national firm, and moved to Coast Claims in late 2021. Amber specializes in property damage losses, which include large, complex commercial, multi-family residential and strata / condominium. Amber is a seasoned multi-lines adjuster with experience as a control adjuster for several programs nation-wide. Amber holds a Level 3 Alberta adjuster’s license and a Chartered Insurance Professional designation. In addition, Amber is licensed to handle claims in British Columbia and Alberta. Amber is excited to be a part of Coast Claims, servicing the Prairie region.

Email: abamford@coastclaims.com

Phone: 587-990-5232

Fax: 250-386-3111

Amir Erfanian, B.Eng, CIP, CRM

Vancouver

Barry Bittner, CIP

Red Deer

Brad Hiebert

Victoria

Brett Hansen

Kamloops

Brett Hansen

Brett joined Coast Claims in 2019, after previously working in another adjusting company since 2006. Brett started his career as a claims adjuster in 1991 with a property/casualty insurer in Victoria, BC, handling all lines. He quickly became the company’s senior field adjuster in that office, handling large and complex losses for a large region. In 1997, he joined a national independent adjusting firm where he continued to handle large losses and investigate serious liability claims. He moved to Kamloops to be branch manager in 2004, before joining AIA in December 2006, opening the AIA Kamloops branch office. Brett has considerable experience investigating and handling most types of claims, including personal and commercial property, large losses, commercial and general liability, government and municipality losses, business interruption, transportation and marine, crime and employee dishonesty, auto claims, watercraft, wage loss investigations and environment claims.

Email: bhansen@coastclaims.com

Phone: 250-851-3113

Fax: 250-851-3118

Brett McAvena

Kelowna

Brett McAvena

Brett McAvena grew up in Kelowna, BC, and started his career in the insurance industry in 2003, with a restoration company. In 2005 he joined a national independent adjusting firm working out of Calgary and then Edmonton before relocating back to Kelowna. After gaining valuable claims handling experience, Brett joined Coast Claims in the spring of 2018. He continues to handle multiple lines of claims, focusing on commercial and residential property, general liability, motor truck cargo, heavy equipment and marine losses. Brett is currently working towards his CIP designation and is a member of the Lake Okanagan Insurance Society as well as the Honorable Order of the Blue Goose.

Email: bmcavena@coastclaims.com

Phone: 236-420-1401

Fax: 236-420-1402

Brian MacInnis

Duncan

Bruce Toma, CIP

Edmonton

Cam Williams, MST

Victoria

Christopher Orr, CIP

Abbotsford

Dave Latham, FCIP

Red Deer

David Cherrie, CIP

Victoria

David Clevette

Port Alberni

Deanna Wilson

Vernon

Deb Brown, CIP

Victoria

Don McConaghy, FCIP, CRM

Victoria

Don McConaghy, FCIP, CRM

Don arrived in Victoria in 1994 when he was transferred from Alberta to be a field adjuster for a national insurer. He remained with that company for 15 years, building a good reputation in the insurance industry. His work experience includes adjusting for several of Canada’s catastrophic losses, as well as handling major local property claims for a number of different insurers. Don has completed two Fellow Chartered Insurance designations, and the Certified Risk Management program; with more than 10 years of independent claims adjusting, his professional experience is a great asset to Coast Claims. Specializing in property and liability claims, Don provides our clients with outstanding service.

Email: dmcconaghy@coastclaims.com

Phone: 250-386-3111

Fax: 250-386-1473

Douglas Miller, CIP

Vancouver

Ed Salvesen MBA, MScIB, BSc

Nanaimo

Eric Kieken

Yellowknife

Eric Kieken

Eric has over 20 years of experience investigating, quantifying and settling property, casualty and bodily injury claims. As a resident of NWT for over 30 years, Eric has extensive experience working multi-line claims throughout the NWT, Nunavut and the Yukon. He has a strong knowledge base in the management and logistical know-how required to service Northern clients and communities. With experience as a Northern independent adjuster and managing adjuster, Eric has valuable insight into challenges specific to Northern adjusting. He has worked directly with multiple private and public clients, including completing liability investigations for territorial and municipal government entities.

Email: ekieken@coastclaims.com

Phone: 1-866-694-3111

Fax: 604-608-5695

Fraser A. Anderson, FCIP, CRM

Kamloops

Heather Farrell, CIP, CAIB

Victoria

Ian Donald

Victoria

James Greer

Terrace

James Greer

Before starting his independent adjusting career, James worked for a family-owned construction company in Prince Rupert, BC, obtaining his Red Seal Interprovincial Carpentry designation in 2001. He joined Brouwer Claims in 2009, then worked for two other independent adjusting firms before joining the Coast Claims team in 2019. James enjoys handling all aspects of personal lines, commercial, inland marine, ICBC, First Nations, strata, travel trailer and ATV claims. James is working on his CIP designation and is currently a Licensed Level 2 Adjuster. James uses his construction experience and industry knowledge, which can help alleviate concerns the policyholders may have when technical construction practices are required during the claims process. With his great work ethic, James is an asset on all types of claims. James lives in Terrace, BC.

Email: jgreer@coastclaims.com

Phone: 1-866-694-3111

Cell: 250-641-9931

Fax: 778-764-0052

Janel Muise, CIP

Red Deer

Jim Vardy, M.O.M, CIP

Courtenay/Comox

Jim Vardy, M.O.M, CIP

Jim started his second career in 2015 as an insurance adjuster after a 35-year career in the RCMP. During his RCMP career, he worked in several different capacities including general duty, traffic, and marine. Jim obtained his 500t Master Certificate and was a vessel commander of the RCMP Patrol vessels in BC for 10 years. He has also received training in vessel accident investigations and supervised the RCMP small vessel fleet in BC. In addition, Jim worked as a supervisor of Detachment Commanders in Northern BC, which included all aspects of risk management.Jim completed his CIP studies through the Insurance Council of Canada remote learning in 2006, with electives in the Marine Adjusting Field. Upon retirement in 2015, he was hired as an all-lines adjuster and worked in Northern BC and Vancouver Island. He obtained his full CIP designation in 2017.Jim joined Coast Claims in 2021, specializing in auto and motorcycle claims and in liability claims, including BI, Product, Employer and Commercial General liability. Jim also specializes in marine claims for both pleasure and commercial vessels. Jim conducts investigations into various aspects of insurance claims including misrepresentation and fraud.

Email: jvardy@coastclaims.com

Phone: 250-338-7319

John Kohoot, BA, CIP

Abbotsford

John Kohoot, BA, CIP

John has over 33 years of experience investigating, quantifying, and settling property, casualty and bodily injury claims, working over that time as an independent adjuster, a staff adjuster and a claims manager for a major property and casualty insurer. He has worked directly with special SIU and legal counsel on claims investigation and defence and settlement strategies. In addition, he has many years of experience handling and directing large property, liability and bodily injury claims with exposure in excess of one million dollars. John holds a CIP designation, and manages our Abbotsford office, while specializing in adjusting all lines of personal and commercial claims, including property, liability, subrogation and marine.

Email: jkohoot@coastclaims.com

Phone: 604-743-0725

Fax: 604-743-0727

Karen Odell

Victoria

Katelynn Morrow

Langley

Katelynn Morrow

Katelynn Morrow brings nearly a decade of experience within the insurance industry. She started her career as a General Insurance Broker in 2013 and has moved through various opportunities until becoming a Telephone Claims Adjuster with British Columbia’s leading auto insurer. After gaining considerable claims handling experience, she joined Coast Claims as a Field Adjuster. She is dedicated to the principles of quality work and outstanding customer service, which are the standard at Coast Claims. Katelynn is motivated and hard working, and she has exceptional communication and interpersonal skills. She is looking forward to advancing her career as an independent insurance adjuster and is presently working towards her CIP designation.

Email: kmorrow@coastclaims.com

Phone: 604-546-1897

Fax: 604-546-1902

Kelly Chipman, CIP, CRM

Edmonton

Kelly Kosolofski, BA

Victoria

Kelly Michael Eisler, CIP

Nanaimo

Kent Swanson, CIP, CRM

Edmonton

Kent Swanson, CIP, CRM

Kent Swanson has been an asset to the insurance industry since 1998. The first seven years of his career were spent with international insurers, where he handled a variety of property, casualty, automobile and personal injury claims. He adjusted claims and examined files, both independent adjuster files and litigation files with counsel. In 2004, Kent obtained his Level 3 independent adjuster license, and has worked as an independent adjuster ever since. He specializes in property and casualty losses, including large/complex losses. Kent had extensive knowledge of and experience in hospitality losses, agriculture losses, municipality losses, builders risk losses, energy losses, environmental losses, and boiler and machinery losses.

Email: kswanson@coastclaims.com

Phone: 780-394-1043

Fax: 250-386-3111

Kerry Tomczak

Victoria

Kevin Despins, CIP

Campbell River, Courtenay/Comox, Powell River

Kevin Despins, CIP

Kevin Despins joined Coast Claims in 2011. Since 1998, Kevin has been a multi- lines adjuster, handling all aspects of property, marine, automotive, heavy equipment and large commercial losses in the forestry and aquaculture industries, plus property and bodily injury liability claims, using the practical knowledge he gained from 20 years working in the forest industry. Earning his CIP designation in 2006, Kevin also holds a Level C Fire Investigators Certification from the Canadian Association of Fire Investigators and Level 1 Fire Cause & Origin certification from the Justice Institute of B.C. Kevin Specializes in large property losses, liability adjusting, automotive, heavy equipment, cargo and commercial claims. Kevin also handles claims in all northern areas of Vancouver Island, no matter how remote.

Email: kdespins@coastclaims.com

Phone: 250-287-2283

Fax: 250-287-4454

Kirk Vardy, CIP

Courtenay/Comox

Kyla Kaufmann

Victoria

Laird Keks

Vancouver

Laird Keks

Laird’s career began in the food industry as a manager and small business owner. In 1991, he joined ICBC as a Claims Adjuster and his 27-year career progressed through bodily injury and litigation adjusting. In 2000, Laird was promoted into Claims Management in the areas of Customer and Injury Services, assisting in liability and dispute resolution, mediation, small claims and Supreme Court actions. Laird specializes in automobile and general liability, personal injury, property damage and collateral investigations. Since joining Coast Claims in 2018, Laird has been enjoying opportunities to handle other areas of personal lines, commercial and marine losses.

Email: lkeks@coastclaims.com

Phone: 604-669-4614

Fax: 604-669-4649

Laura Warwick, CIP, CAIB

Duncan

Lorie McKenzie-Bulcock

Duncan

Luke Smith, CIP, CFEI

Edmonton

Luke Smith, CIP, CFEI

Luke has joined the Edmonton team as a Senior Adjuster and Director of the Prairies Region. He holds a Level 3 Alberta adjuster’s license and a Chartered Insurance Professional designation. In his 21 years of insurance service, Luke has gained extensive claims adjusting experience, having specialized in large property claims, both residential and commercial. Most recently in his career, he held a senior management position with a national firm, responsible for Northern Alberta, Saskatchewan, and the Territories. Luke’s experience working across these regions has provided him with a wide knowledge base and skillset on both the management and adjusting sides.

Email: lukesmith@coastclaims.com

Phone: 780-238-7604

Fax: 250-386-3111

Marco Castrucci, ACIP

Vancouver

Mario Bruno

Kamloops

Mario Bruno

Mario Bruno joined Coast Claims in 2019, becoming a partner in 2020. Mario brings with him many years of experience in the insurance industry, from restoration to adjusting. Previous to adjusting, Mario had a career in the restoration industry as a carpenter and then as a project manager. Mario is a designated Red Seal Journeyman Carpenter and has worked on small jobs to multi-million dollar losses involving all aspects of construction. As a project manager, Mario quickly became a leader and large loss specialist, dealing with everything from residential jobs to large commercial losses. Through his past business experience and work in the restoration industry, Mario has excellent communication and customer service skills. Mario handles all types of residential and commercial property losses as well as marine, heavy equipment and general liability claims. Mario has strong investigative skills and is committed to providing service with integrity.

Email: mbruno@coastclaims.com

Phone: 250-851-3113

Fax: 250-851-3118

Mark Withenshaw

Vancouver

Mark Withenshaw

Mark, who joined Coast Claims in 2009, has over 35 years of direct involvement in complex and litigated automobile liability, property damage and personal injury claims, along with in-depth knowledge of fraud investigation and prevention. He served five years as a Vice President with ICBC, where he led provincial fraud prevention and investigation programs as well as road safety loss management programs. He is a previous director of the Canadian Coalition Against Insurance Fraud, has extensive experience handling major losses of all types, with an emphasis on large and complex claims, and is a control adjuster for multiple commercial accounts. As a partner in Coast Claims, Mark brings invaluable management experience to the team.

Email: mwithenshaw@coastclaims.com

Phone: 604-669-4614

Fax: 604-669-4649

MJ Bruno, CIP

Kamloops

MJ Bruno, CIP

MJ Bruno has been an asset to the insurance industry since 1987, having worked with major Canadian insurers in a range of positions, including claims representative, claims adjuster, bodily injury adjuster and litigation adjuster. MJ has extensive experience leading teams of claims adjusters, high-risk examiners, and claims specialists from every region of the province, and has been involved in numerous mediations, settlement meetings and pre-trial conferences as both a claims handler and manager. MJ shares Coast Claims’ vision of utilizing years of industry experience to deliver outstanding claims service with integrity, innovation, fairness and professionalism.

Email: mj.bruno@coastclaims.com

Phone: 250-851-3113

Fax: 250-851-3118

Nick Janaszak, BA

Nanaimo

Patrick Mancini

Calgary

Paul Smith, CIP

Nanaimo, Port Alberni

Paul Smith, CIP

Paul entered the insurance industry with a national adjusting firm in Vancouver, BC, in 1988. After achieving his CIP designation, Paul became heavily involved in the Institute of BC and has also held supervisory positions with his previous firms. In 2008, Paul and his family moved to Kamloops, where he joined and became a partner in Huston Grant adjusters; the two firms merged in 2017, and Paul is now a partner in the combined entity. He is a graduate of the Advanced Fire and Explosion Investigation training, and is also trained in cognitive interviewing techniques. Paul is well versed in property and casualty claims and personal lines, automobile, commercial and industrial applications.

Email: psmith@coastclaims.com

Phone: 250-735-3113

Fax: 250-724-6801

Peter N. Strathdee

Campbell River

Peter N. Strathdee

Peter has been employed with Coast Claims since 1984 and is the managing partner in our Campbell River office. Peter handles all types of losses, specializing in residential and commercial property and casualty losses and marine claims. He has completed courses on restorative drying, mould hazards and control, and fire investigations. Peter has expertise in marine damage surveys; he is a member of the Association of Marine Surveyors of BC, and has extensive experience in claims for commercial and pleasure craft, wharves, floats and boat sheds. He also has extensive experience with auto, municipal and road maintenance claims and investigations.

Email: pstrathdee@coastclaims.com

Phone: 250-287-2283

Fax: 250-287-4454

Ricky Zhong, B.Sc., CIP, CRM

Vancouver

Ricky Zhong, B.Sc., CIP, CRM

Ricky began his journey in the insurance industry after graduating from UBC and completing the BCIT General Insurance and Risk Management Program. He joined Coast Claims as an Adjuster in December of 2021 and is focused on property claims and automobile inspections. Prior to Coast Claims, he worked in the natural resources department in mining and forestry at BFL and as an Insurance Analyst at the City of Surrey. He has obtained a Bachelor of Science degree, CIP, and CRM designations. He is able to communicate using conversational Cantonese. Ricky has many years in customer service and diligently provides exceptional service to Insureds and Insurers.

Email: rzhong@coastclaims.com

Phone: 604-669-4614

Fax: 604-669-4649

Rob Orr

Langley

Rob Orr

Rob began his career as an Independent Adjuster in 2008, with an international adjusting firm. Proficient at handling large, complex losses, Rob specializes in property damage claims, including course of construction, large-scale industrial operations, agriculture, health care facilities and institutional occupancy. Rob has extensive experience adjusting complicated losses, including high-value multi-tenanted (strata) property, P3 and government-owned infrastructure (Including water treatment facilities, regional hospitals, large-scale auto recycling facilities and university medical centres). Rob delivers exceptional claims handling tailored to meet his loyal clients’ needs.

Email: rorr@coastclaims.com

Phone: 604-546-1897

Fax: 604-546-1902

Robert James Orr, FCIP

Langley

Ross Elkin, BA, FCIP, CRM

Vancouver

Ross Elkin, BA, FCIP, CRM

Ross entered the insurance industry in 1989, spending the first 24 years of his career with ICBC, culminating in a leadership role as a Section Manager in the Special Investigation Unit; he joined Coast Claims in 2014. He has obtained his FCIP and CRM designations and has also taken numerous justice institute, criminal investigation, and management courses and programs. In addition to his expertise in property and liability claims, including litigated injury losses, Ross specializes in marine claims of all types. Ross’s energy and enthusiasm are infectious, and combine with his expertise to make him a valuable addition to Coast Claims.

Email: relkin@coastclaims.com

Phone: 604-669-4614

Fax: 604-669-4649

Ruben (Ben) Manaligod

Vancouver

Ryan McAvena, BA, CIP

Kelowna

Ryan McAvena, BA, CIP

Growing up in Kelowna, Ryan was introduced to the insurance industry in 1999 when he worked for a local restoration firm while attending university. He worked as a general insurance adjuster in the Lower Mainland until he became an independent adjuster in 2004. After 11 years in the independent field, including a happy and productive stint managing the Duncan office of Coast Claims, Ryan returned to the Okanagan, and then returned to Coast Claims in the fall of 2017 as manager of the Kelowna office. Ryan holds a CIP designation, and is a multi-line adjuster with an emphasis on residential and commercial property claims, general liability, heavy equipment and marine losses.

Email: rmcavena@coastclaims.com

Phone: 236-420-1401

Fax: 236-420-1402

Scott Thielen, CIP

Calgary

Shannon Burr

Calgary

Shannon Mycroft, CIP

Victoria

Sher Holubowich, FCIP, CRM

Nanaimo

Terry Lineger, CIP

Calgary

Tony Smith, CIP

Vernon

Tyler Anderson, CIP, HCRI

Red Deer

Verdonna Noye, CIP

Nanaimo

Wayne Putter

Victoria

Yako Topalovic, CIP

Victoria

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