Our Story

Dedicated and Driven

We got our start in 1970, when a small group of committed adjusters in Victoria joined forces. Since then, we’ve attracted top-notch talent and have grown throughout BC, Alberta, Ontario, and the Northwest Territories, into Canada’s fourth-largest firm, but we’re still employee-owned, still fully independent, and still dedicated to providing outstanding service at a fair price.

The Coast Claims Difference


Owned by our adjusters, Coast Claims is a company truly powered by its people. We simply care more. We’re proud of our success to date, but we don’t take it for granted. Each day is an opportunity to continue to strengthen our reputation with our clients, industry partners and insureds. It’s an opportunity to set the bar higher, striving for excellence with every file.

Industry-Leading Expertise

We excel in specialty-driven work, with our adjusters having a wide range of experience and specialties. We strive to ensure that the most appropriate adjuster is assigned and from the onset, try to determine what level of investigation is required for each loss to ensure innovative, cost-effective claims handling.

Extensive Coverage

With 17 offices and over 75 adjusters based in communities across British Columbia, Alberta and the Northwest Territories, we are ready to lend our expertise and local knowledge when they’re needed most.

Partnered with Coast to Coast Claims

We are proud to be a member of Coast to Coast Claims, a network of like-minded and independent adjusting firms ready to provide regular and after-hours service across Canada.

Our Values

To be Canada’s premier claims service provider, we believe in working with integrity, fairness and professionalism, and we embrace innovation in terms of ambitious thinking and technological advancements.

  • “Coast Claims has been assisting our clients for 20+ years, providing best in class claims service here on Vancouver Island and beyond. They are second to none when it comes to reliability and accountability.”

    J. Wilbee

    Arthur J. Gallagher & Co

  • “Westland Insurance Group has developed a great partnership with Coast Claims Insurance Services over many years. We appreciate the adjusting services they provide in many communities where Westland clients require claims expertise. Westland and Coast work collaboratively to ensure that Westland clients experience a positive claims experience in the event of a loss.”

    John Russell


    Coast Claims in the Community

    We’re proud to support the following organizations, who are doing important work in our communities.

    • CURE Foundation

      A powerhouse in the fight against breast cancer, CURE Foundation has been investing in prevention, early detection and education efforts as well as supporting patients and their families.

    • Women in Insurance Cancer Crusade (WICC)

      Founded in 1996 by two women in the insurance industry, WICC currently has chapters in four provinces and has raised over $18.6 million in support of cancer research and education.

    • United Way British Columbia

      UWBC focuses on doing good on a local level, providing individuals, families and seniors with food security, investing in after-school and summer programs for kids, strengthening community connections and helping newcomers, such as Ukrainians displaced by war, settle into their new lives in BC.

    • Mustard Seed Food Bank

      Dedicated to eliminating homelessness and reducing poverty, the Mustard Seed operates Vancouver Island’s largest food bank. From their base in Victoria, they provide community members in need with fresh produce, non-perishable food and hygiene products.

    Our Community Sponsorships

    We’re proud to support local teams in which we operate, strengthening community ties.

    Our Associations

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