We’re an employee-owned, fully independent boutique adjusting firm serving Western Canada, with commission-based compensation that’s among the most generous in the industry.
The Benefits of Working with Us
Join Our Network
We have strong, long-term relationships in the insurance community, which lead to business opportunities for our adjusters.
Enjoy Mentorship and Career Growth
When you join Coast Claims, you’ll work with a group of like-minded people who are deeply invested in making Coast Claims as effective as possible and who are eager to share their expertise with the whole team. Our senior management team makes a point to be available for staff, providing an unmatched level of support and mentorship. With our mentorship and existing relationships you can truly advance in your career.
Manage Your Own Team
Successful candidates will have the freedom to build their own contacts and manage their relationships to secure business and referrals.
Current Opportunities
Operations Manager
Who We Are
Since 1970, Coast Claims Insurance Services has been a trusted leader in the independent insurance adjusting industry. With a reputation built on integrity, expertise, and service excellence, we’ve grown to become Canada’s fourth-largest adjusting firm. Operating across British Columbia, Alberta, and Ontario, we’re proud to be home to top-tier talent and a collaborative, client-focused culture.
The Opportunity
We’re seeking a strategic and results-driven Operations Manager to join our leadership team. This role is central to optimizing our operational performance, driving innovation, and aligning business processes with company objectives. You will work closely with senior executives and cross-functional teams to ensure our services meet the highest standards of quality, efficiency, and compliance.
Key Responsibilities:
- Collaborate with the President and senior leadership to design and execute operational strategies that support business growth.
- Lead complex, organization-wide projects involving systems integration, policy development, and fee structure implementation.
- Oversee the end-to-end delivery of the claims process, ensuring compliance with internal protocols, service level agreements (SLAs), and industry regulations.
- Develop, review, and RFPs, service proposals, and contractual agreements.
- Produce comprehensive operational reports and performance metrics using advanced data tools and spreadsheets.
- Provide strategic and technical leadership to operational staff, fostering collaboration and alignment across departments.
- Support mergers, acquisitions, and onboarding efforts by facilitating the integration of new firms and personnel into existing operational frameworks.
- Design and evaluate rate and fee structures to ensure alignment with business and contractual standards.
- Lead the planning and execution of national catastrophe (CAT) response strategies, including adjuster deployment and logistics coordination.
- Review claims files and operational workflows to ensure adherence to SLAs and industry best practices.
- Collaborate with IT service to implement technology solutions that enhance operational efficiency.
- Maintain and continuously improve operational policies, procedures, and documentation to reflect current regulations, industry standards, and business priorities.
What You Bring
- Bachelor’s degree in Business, Insurance, or a related field (preferred).
- Minimum 5 years of progressive experience in operational management, ideally within insurance, claims, or related sectors.
- Proven leadership capabilities, with a strong track record of developing and guiding high-performing teams.
- A strategic and analytical mindset with the ability to identify operational improvements and drive results.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organization and with external partners.
- Solid understanding of IT systems.
- Advanced proficiency in Microsoft 365 (Excel, Word, Outlook, Teams, SharePoint), with experience using claims management and business operations platforms.
- Ability to thrive in a dynamic environment and manage multiple priorities with confidence and clarity.
What We Offer
- Competitive compensation reflective of your skills and experience.
- Comprehensive benefits package, including medical, dental, and vision.
- Employer-matched RRSP contributions to support your financial future.
- A supportive, team-oriented environment that values work-life balance.
- The opportunity to influence change, drive innovation, and be part of a trusted and growing company.
Ready to Make an Impact?
If you are an operation professional with a passion for excellence, we invite you to apply for this exciting opportunity to contribute to the success of Coast Claims. Please submit your resume and a cover letter detailing your relevant experience and accomplishments.
Coast Claims prioritize diversity and while we thank all applicants for their interest in this opportunity, we will only be in direct contact with those applicants who are selected for an interview.
Multi Line Claims Adjuster – Multiple locations
Company Overview
Coast Claims Insurance Services has been a premier firm in the insurance adjusting industry since 1970. Over the years, we’ve attracted top-notch talent and expanded throughout BC, Alberta, Ontario, and the Northwest Territories, becoming Canada’s fourth-largest firm. Today we are still employee-owned, fully independent, and completely committed to providing outstanding service at a fair price.
We are currently seeking to fill the role of Multiline Claims Adjuster in our 16 locations . This unique opportunity will allow you to expand your professional horizons, work closely with a dedicated team, and make a significant impact on our clients’ lives.
Why working for us:
At Coast, we’re dedicated to cultivating a culture of excellence, collaboration, and integrity. Our team thrives on supporting each other and creating a work atmosphere where respect, transparency, and positivity are paramount. Joining us means surrounding yourself with passionate professionals who are eager to assist and share their knowledge.
As a commissioned independent adjuster, your earning potential at Coast surpasses that of our competitors. This reflects your dedication, expertise, and the exceptional quality of your work.
About you:
- The successful candidate is passionate about delivering quality service and enjoys bringing clarity to confusion. Possess excellent analytical, communication, and negotiation skills, along with an understanding of property insurance policies and regulations. It is essential to maintain strong relationships, ensuring exceptional service delivery and fostering repeated business and referrals.
Key Responsibilities:
- Conduct comprehensive investigations, including site visits, interviews, and documentation reviews, to evaluate insurance claims.
- Analyze insurance policies to determine coverage and applicable limits.
- Collaborate with field experts, contractors, and other relevant parties to assess property damage and estimate repair costs.
- Negotiate claim settlements and manage denials when necessary, demonstrating a sense of urgency and responsiveness.
- Prepare detailed and comprehensive reports outlining investigation findings, damage assessments, and maintain accurate records of claims.
- Effectively manage a diverse portfolio of claim files, including those involving large clients and complex cases.
Qualifications:
- Adjuster license Level 2 or 3 or CIP designation is an asset.
- Bachelor’s degree in a relevant field or equivalent work experience.
- Proven experience as an Adjuster or similar role in the insurance industry.
- Proficient in MS Office (OneDrive, Word, Excel)
- Eagerness to learn and excel in a diverse and interesting field.
- Sense of urgency and high responsiveness.
- Strong interpersonal skills
- Strong verbal and written communication skills, with effective oral capabilities encompassing listening, interviewing, and negotiating.
What We Offer
- Competitive commission-based compensation
- Full benefits package including medical, dental, and vision care
- RRSP match
- Flexible work/life balance
- Hands-on mentorship and training in marine claims
- Real opportunities for career growth and advancement
Why Coast Claims?
Because here, you’re not just a number you’re a valued partner in our success. We believe in building careers, not just filling roles. If you’re ready to chart a new course, we want to hear from you.
We value diversity and appreciate all applicants; however, only those selected for an interview will be contacted.
Claims Adjuster – Multi-Line with Marine Training Opportunity
An Exciting Opportunity- Join Coast Claims as an Independent Adjuster!
Are you ready to take your insurance adjusting career to the next level? Coast Claims Insurance Services is looking for a driven and curious professional to join our expanding team — with a unique opportunity to specialize not only in property and casualty claims but also in the exciting world of marine claims.
Who We Are
Founded in 1970, Coast Claims has grown to become Canada’s fourth-largest independent adjusting firm, with a strong presence across British Columbia, Alberta, and Ontario. We’re proud to be 100% employee-owned, fiercely independent, and committed to excellence. Our success comes from our people smart, passionate professionals who thrive on delivering exceptional results.
The Opportunity
We’re seeking a motivated Adjuster with a background in insurance claims and a spark of interest in marine. This is more than just a job, it’s a chance to develop your skillset in a niche segment of the adjusting industry and to mentored by professionals.
About You
- Energized by learning new things and diving into unique claims scenarios
- Skilled at independent work, thorough investigations, and crafting detailed, professional reports.
- Interested in marine claims, mechanical systems, or equipment-based losses.
- An excellent communicator, confident negotiator, and tech-savvy professional.
Key Responsibilities
- Conduct detailed investigations, including site visits, interviews, and documentation reviews.
- Analyze policy wording to determine coverage and limits.
- Coordinate with experts and contractors to assess damage and estimate repair costs.
- Negotiate fair claim settlements with urgency and empathy.
- Prepare comprehensive reports and manage a diverse portfolio of claim files.
What You Bring
- Minimum 3 years’ experience handling casualty and liability claims.
- Independent Adjuster’s License (required).
- Post-secondary education in an insurance-related field (preferred).
- CIP designation or progress towards it (an asset).
- Strong attention to detail and a sense of urgency.
- Excellent written and verbal communication skills.
- Proficiency in MS Office 365 and modern claims tools.
- A growth mindset and eagerness to develop marine expertise.
What We Offer
- Competitive commission-based compensation
- Full benefits package including medical, dental, and vision care
- RRSP match
- Flexible work/life balance
- Hands-on mentorship and training in marine claims
- Real opportunities for career growth and advancement
Why Coast Claims?
Because here, you’re not just a number you’re a valued partner in our success. We believe in building careers, not just filling roles. If you’re ready to chart a new course, we want to hear from you.
Make a difference in the marine adjusting world apply today and bring your expertise to the Coast Claims team.
We value diversity and appreciate all applicants; however, only those selected for an interview will be contacted.
Administrative Assistant – FT -Kelowna & Langley
About Coast Claims:
Coast Claims Insurance Services has been a premier firm in the insurance adjusting industry since 1970. Over the years, we’ve attracted top-notch talent and expanded throughout BC, Alberta, Ontario, and the Northwest Territories, becoming Canada’s fourth-largest firm. Today we are still employee-owned, fully independent, and completely committed to providing outstanding service at a fair price.
About you:
Our busy adjusting office is seeking a talented Administrative Assistant to join our team and support our daily operations. In this role, you will be responsible for providing a wide range of administrative support, including typing dictations, managing incoming and outgoing mail, and organizing and maintaining files and documents.
Key Responsibilities:
- Serve as a point of contact for both internal and external inquiries, providing information and assistance as needed.
- Manage incoming and outgoing mail, including sorting, distributing, and processing correspondence.
- Organizing and maintaining physical and digital files and documents, including creating and updating filing systems as needed
- Assisting with the preparation of reports and other correspondence materials.
- Proofread reports, invoices and other relevant documents prior to submission.
- Identify and address administrative challenges proactively, seeking solutions to enhance operational efficiency.
- Perform other duties relevant to the position as required or assigned.
Qualifications and Skills:
- 2-3 years of professional administrative experience in the insurance industry or legal assistant (asset)
- Proficient in M Office and capable of adapting to new technologies
- Attention to detail
- Strong organizational and multitasking abilities.
- Effective communication skills, both written and verbal.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Proactive problem-solving skills and a positive, can-do attitude.
- Strong administrative and clerical skills
What We Offer
- Competitive commission-based compensation
- Full benefits package including medical, dental, and vision care
- RRSP match
- Flexible work/life balance
- Hands-on mentorship and training in marine claims
- Real opportunities for career growth and advancement
Why transition to Coast Claims Insurance Services?
- Benefits packages including medical, dental, and vision
- Company matched RRSP
- 6 Paid sick days annually
- Work/Life Balance
- Office hours are Monday to Friday (8:30 to 4:30)
Coast Claims prioritize diversity and while we thank all applicants for their interest in this opportunity, we will only be in direct contact with those applicants who are selected for an interview.
