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Reliable Experts

We’re industry leaders. Independent and experienced, we’re known for our specialized knowledge, unwavering commitment to our clients, and strong relationships with our individual communities.

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Allan Hart, BBA, CIP, CRM

Victoria, BC

Allan Hart, BBA, CIP, CRM

Allan joined Coast Claims in 1994, becoming a partner in 1998, a Managing Partner in 2007, and President in 2020. He specializes in marine claims (Hull and Casualty) for commercial vessels, pleasure craft and wharves, including damage surveys and detailed investigations, complex liability losses, and heavy equipment, construction and larger property claims. He also manages a significant marine TPA program for a Canadian MGA. Allan holds a Chartered Risk Manager (CRM), Chartered Insurance Professional (CIP) designations, and is a member of the Association of Marine Surveyors of British Columbia and the International Institute of Marine Surveying (IIMS).

Email: ahart@coastclaims.com

Phone: 250-386-3111

Toll free: 1-866-694-3111

Fax: 250-386-1473

Alyson Orr, CIP, B.A

Langley, BC (Fraser Valley)

Alyssa Dron

Calgary, AB

Alyssa Dron

Alyssa brings over two decades of experience in the insurance industry, beginning her career as a property restoration technician. Early on, she discovered her passion for helping clients navigate the complexities of property losses. Over the next eight years, Alyssa honed her skills in various aspects of property restoration, including water, fire, and smoke damage, biohazard cleanup, and odor control.

In 2011, Alyssa transitioned into auto claims with a large international company before moving into property claims in 2014. She excels in handling mid-to-large loss property claims and managing high volumes of claims. Alyssa is known for her direct, proactive communication and her empathetic approach to working with insureds. She thrives on new challenges and is driven by a desire to learn and share knowledge

Email: adron@coastclaims.com

Phone: 403.930.3502

Amber Bamford, CIP

Edmonton, AB

Amber Bamford, CIP

Amber started her insurance career in 2007 as an Independent Adjuster for a national firm, and moved to Coast Claims in late 2021. Amber specializes in property damage losses, which include large, complex commercial, multi-family residential and strata / condominium. Amber is a seasoned multi-lines adjuster with experience as a control adjuster for several programs nation-wide. Amber holds a Level 3 Alberta adjuster’s license and a Chartered Insurance Professional designation. In addition, Amber is licensed to handle claims in British Columbia and Alberta. Amber is excited to be a part of Coast Claims, servicing the Prairie region.

Email: abamford@coastclaims.com

Phone: 587-990-5232

Fax: 250-386-3111

Barry Bittner, CIP

Red Deer, AB

Bonnie Fletcher, BA

Operations Manager

Brad Hiebert

Victoria, BC

Brett Hansen

Kamloops, BC

Brett Hansen

Brett joined Coast Claims in 2019, after previously working in another adjusting company since 2006. Brett started his career as a claims adjuster in 1991 with a property/casualty insurer in Victoria, BC, handling all lines. He quickly became the company’s senior field adjuster in that office, handling large and complex losses for a large region. In 1997, he joined a national independent adjusting firm where he continued to handle large losses and investigate serious liability claims. He moved to Kamloops to be branch manager in 2004, before joining AIA in December 2006, opening the AIA Kamloops branch office. Brett has considerable experience investigating and handling most types of claims, including personal and commercial property, large losses, commercial and general liability, government and municipality losses, business interruption, transportation and marine, crime and employee dishonesty, auto claims, watercraft, wage loss investigations and environment claims.

Email: bhansen@coastclaims.com

Phone: 250-851-3113

Fax: 250-851-3118

Brett McAvena

Kelowna, BC

Brett McAvena

Brett McAvena grew up in Kelowna, BC, and started his career in the insurance industry in 2003, with a restoration company. In 2005 he joined a national independent adjusting firm working out of Calgary and then Edmonton before relocating back to Kelowna. After gaining valuable claims handling experience, Brett joined Coast Claims in the spring of 2018. He continues to handle multiple lines of claims, focusing on commercial and residential property, general liability, motor truck cargo, heavy equipment and marine losses. Brett is currently working towards his CIP designation and is a member of the Lake Okanagan Insurance Society as well as the Honorable Order of the Blue Goose.

Email: bmcavena@coastclaims.com

Phone: 236-420-1401

Fax: 236-420-1402

Brian MacInnis

Duncan, BC

Brianne Norbury

Victoria, BC

Bruce Toma, CIP

Edmonton, AB

Bryce J. Casavant, DSocSci, MA

Port Alberni, BC

Bryce J. Casavant, DSocSci, MA

Bryce brings a wealth of experience and expertise to our team. His diverse background includes serving with the Canadian Forces Military Police, including overseas assignments, and working with the B.C. Public Service as a provincial Conservation Officer and Forestry Officer, where he led large-scale environmental and criminal investigations.

With over 20 years of investigative experience in aviation, marine, and environmental affairs, Bryce has developed a reputation for his meticulous approach and dedication. He has supported legal teams in cases in all levels of court, including responses to the Supreme Court of Canada.

Bryce’s academic achievements are equally impressive. He holds a technical diploma in aircraft mechanics, a master’s degree in interdisciplinary studies, and a doctorate in social sciences. As a trained statistician, Bryce thrives on trend analysis and risk management. Adding to his versatility, Bryce is a licensed unrestricted commercial diver with over a thousand working dives along the B.C. coast. Outside of work, his personal interests include sailing, researching historical submarine records, and studying law.

Email: bcasavant@coastclaims.com

Phone: 250-724-3287

Fax: 250-724-6801

Caitlin Soto

Duncan, BC

Charla Topliss

Red Deer, AB

Christopher Orr, CIP

Langley, BC (Fraser Valley)

Dave Latham, FCIP

Red Deer, AB

David Cherrie, CIP

Victoria, BC

David Clevette

Port Alberni, BC

Deanna Wilson,CIP

Vernon, BC

Denzil D’Mello, CPA, CGA

Financial Controller

Don McConaghy, FCIP, CRM

Victoria, BC

Don McConaghy, FCIP, CRM

Don arrived in Victoria in 1994 when he was transferred from Alberta to be a field adjuster for a national insurer. He remained with that company for 15 years, building a good reputation in the insurance industry. His work experience includes adjusting for several of Canada’s catastrophic losses, as well as handling major local property claims for a number of different insurers. Don has completed two Fellow Chartered Insurance designations, and the Certified Risk Management program; with more than 10 years of independent claims adjusting, his professional experience is a great asset to Coast Claims. Specializing in property and liability claims, Don provides our clients with outstanding service.

Email: dmcconaghy@coastclaims.com

Phone: 250-386-3111

Fax: 250-386-1473

Douglas Miller, CIP

Vancouver, BC

Ed Salvesen MBA, MScIB, BSc

Nanaimo, BC

Ethan Anderson

Kamloops, BC

Fraser A. Anderson, FCIP, CRM

Kamloops, BC

Ian Donald

Victoria, BC

Ian Langmann

Campbell River, BC, Courtenay/Comox, BC, Powell River, BC

Ian Langmann

Ian Langmann brings with him broad but relevant work experience. Surrounded by his father’s antique store at an early age Ian eventually became involved in selling and appraising international art and antiques and learning their restoration. Ian graduated from BCIT’s forestry program in 1990 and worked across the BC coast for Interfor before settling down again in Vancouver. Here, using his restoration knowledge, he started his own contracting firm renovating homes in Vancouver’s West Side. After deciding to move to Courtenay in 2012, Ian started with a local firm specializing in new home construction and eventually managed the construction of a multi-unit development. Returning to his work as an independent contractor, Ian continued doing renovations as well as working with several property management firms completing remediation and repairs to homes and strata units. Ian continually draws from this broad experience, when dealing with residential, strata and commercial claims and hopes to eventually specialize in art and antique claims.

Email: ilangmann@coastclaims.com

Phone: 250-338-7319

Inez Schmutz

Fort St. John

James Greer

Kelowna, BC

James Greer

Before starting his independent adjusting career, James worked for a family-owned construction company in Prince Rupert, BC, obtaining his Red Seal Interprovincial Carpentry designation in 2001. He joined Brouwer Claims in 2009, then worked for two other independent adjusting firms before joining the Coast Claims team in 2019. James enjoys handling all aspects of personal lines, commercial, inland marine, ICBC, First Nations, strata, travel trailer and ATV claims. James is working on his CIP designation and is currently a Licensed Level 2 Adjuster. James uses his construction experience and industry knowledge, which can help alleviate concerns the policyholders may have when technical construction practices are required during the claims process. With his great work ethic, James is an asset on all types of claims.

Email: jgreer@coastclaims.com

Phone: 236.420.1401

Fax: 778-764-0052

Janel Muise, CIP

Red Deer, AB

Janice Andrews, CIP, CRM

Victoria, BC

Jason P.Harrison, FCIP, CRM

Vancouver, BC

Jason P.Harrison, FCIP, CRM

Jason began his career in 1996 in the UK’s outbound travel and tourism industry, managing consumer contract litigation and bodily injury claims. Upon relocating to Canada in 2007, Jason transitioned to insurance, progressing through various roles at a local Managing General Agent owned by a national insurer and ultimately serving as an Assistant Claims Manager. Following a company reorganization, Jason moved into an Assistant Regional Line Manager role before stepping into independent adjusting in 2016.

Over the past eight years, Jason has sharpened his expertise in casualty claims, focusing on construction losses. His experience encompasses property damage, bodily injury, and professional liability claims.

Email: jharrison@coastclaims.com

Phone: 604.669.4614

Jeanine Fahey

Edmonton, AB

Jen McGowan, BA (Hons), CIP, CRM

Campbell River, BC, Courtenay/Comox, BC, Powell River, BC

Jim Vardy, M.O.M, CIP

Campbell River, BC, Courtenay/Comox, BC, Powell River, BC

Jim Vardy, M.O.M, CIP

Jim started his second career in 2015 as an insurance adjuster after a 35-year career in the RCMP. During his RCMP career, he worked in several different capacities including general duty, traffic, and marine. Jim obtained his 500t Master Certificate and was a vessel commander of the RCMP Patrol vessels in BC for 10 years. He has also received training in vessel accident investigations and supervised the RCMP small vessel fleet in BC. In addition, Jim worked as a supervisor of Detachment Commanders in Northern BC, which included all aspects of risk management.Jim completed his CIP studies through the Insurance Council of Canada remote learning in 2006, with electives in the Marine Adjusting Field. Upon retirement in 2015, he was hired as an all-lines adjuster and worked in Northern BC and Vancouver Island. He obtained his full CIP designation in 2017.Jim joined Coast Claims in 2021, specializing in auto and motorcycle claims and in liability claims, including BI, Product, Employer and Commercial General liability. Jim also specializes in marine claims for both pleasure and commercial vessels. Jim conducts investigations into various aspects of insurance claims including misrepresentation and fraud.

Email: jvardy@coastclaims.com

Phone: 250-338-7319

Joe Trudeau

Tiny, ON

Joe Trudeau

Joe Trudeau, grew up around the Great Lakes, immersing himself in the Marine Trade and Pleasure Industries. He began as a pleasurecraft designer, later expanding into vessel restoration, marina management, and surveying for a national adjusting firm. Joe has extensive experience in Caribbean CAT work post-hurricanes, is involved in marine trade associations, and has served as an expert witness in marine matters. He’s a member of ABYC, holds accreditations in vessel salvage and marine accident reconstruction, and advises Marine Underwriters on risk analysis and loss mitigation. Additionally, he acts as the Technical Advisor to Regional Boating Associations and collaborated with Transport Canada on the Small Commercial Vessel Certification Program.

Email: jtrudeau@coastclaims.com

Phone: 1.705.533.2773

John Kohoot, BA, CIP

Langley, BC (Fraser Valley)

John Kohoot, BA, CIP

John has over 33 years of experience investigating, quantifying, and settling property, casualty and bodily injury claims, working over that time as an independent adjuster, a staff adjuster and a claims manager for a major property and casualty insurer. He has worked directly with special SIU and legal counsel on claims investigation and defence and settlement strategies. In addition, he has many years of experience handling and directing large property, liability and bodily injury claims with exposure in excess of one million dollars. John holds a CIP designation, and manages our Abbotsford office, while specializing in adjusting all lines of personal and commercial claims, including property, liability, subrogation and marine.

Email: jkohoot@coastclaims.com

Phone: 604-743-0725

Fax: 604-546-1902

Jonathan Lunt

Edmonton, AB

Jonathan Lunt

Jonathan has been in the insurance industry since 1990 and has worked as a field-based adjuster since 1996, serving both insurance companies and as an independent adjuster here in Alberta, Canada, and in the UK. Jon has primarily handled property damage claims for residential and commercial losses, including numerous CAT situations such as tornadoes, flooding, hail, wind, and fire. He has been designated as the adjuster to handle sensitive claims within the insurance industry and multiple biohazard situations. Additionally, he has extensive experience working with Special Investigations units to detect and prove fraud, as well as handling condominium claims for condo corporations and unit owners. As a senior adjuster, he has spent the last several years primarily handling large and mostly total loss residential fire claims.

Email: jlunt@coastclaims.com

Phone: 780-680-3644

Fax: 250-386-3111

Karen Odell, B.Ed.

Victoria, BC

Kathee Watchorn

Edmonton, AB

Kaya Czelenski

Vancouver, BC

Kelly Chipman, CIP, CRM

Edmonton, AB

Kelly Kosolofski, BA

Victoria, BC

Kelly Michael Eisler, CIP

Nanaimo, BC

Kent Swanson, CIP, CRM

Edmonton, AB

Kent Swanson, CIP, CRM

Kent Swanson has been an asset to the insurance industry since 1998. The first seven years of his career were spent with international insurers, where he handled a variety of property, casualty, automobile and personal injury claims. He adjusted claims and examined files, both independent adjuster files and litigation files with counsel. In 2004, Kent obtained his Level 3 independent adjuster license, and has worked as an independent adjuster ever since. He specializes in property and casualty losses, including large/complex losses. Kent had extensive knowledge of and experience in hospitality losses, agriculture losses, municipality losses, builders risk losses, energy losses, environmental losses, and boiler and machinery losses.

Email: kswanson@coastclaims.com

Phone: 780-554-5368

Fax: 250-386-3111

Kerry Tomczak

Victoria, BC

Kevin Despins, CIP

Campbell River, BC, Courtenay/Comox, BC, Powell River, BC

Kevin Despins, CIP

Kevin Despins joined Coast Claims in 2011. Since 1998, Kevin has been a multi- lines adjuster, handling all aspects of property, marine, automotive, heavy equipment and large commercial losses in the forestry and aquaculture industries, plus property and bodily injury liability claims, using the practical knowledge he gained from 20 years working in the forest industry. Earning his CIP designation in 2006, Kevin also holds a Level C Fire Investigators Certification from the Canadian Association of Fire Investigators and Level 1 Fire Cause & Origin certification from the Justice Institute of B.C. Kevin Specializes in large property losses, liability adjusting, automotive, heavy equipment, cargo and commercial claims. Kevin also handles claims in all northern areas of Vancouver Island, no matter how remote.

Email: kdespins@coastclaims.com

Phone: 250-287-2283

Fax: 250-287-4454

Kirk Vardy, CIP

Campbell River, BC, Courtenay/Comox, BC, Powell River, BC

Kyla Kaufmann, CIP

Victoria, BC

Laird Keks

Vancouver, BC

Laird Keks

Laird’s career began in the food industry as a manager and small business owner. In 1991, he joined ICBC as a Claims Adjuster and his 27-year career progressed through bodily injury and litigation adjusting. In 2000, Laird was promoted into Claims Management in the areas of Customer and Injury Services, assisting in liability and dispute resolution, mediation, small claims and Supreme Court actions. Laird specializes in automobile and general liability, personal injury, property damage and collateral investigations. Since joining Coast Claims in 2018, Laird has been enjoying opportunities to handle other areas of personal lines, commercial and marine losses.

Email: lkeks@coastclaims.com

Phone: 604-669-4614

Fax: 604-669-4649

Lester Ng, CIP,CRM, BSc

Vancouver, BC

Lester Ng, CIP,CRM, BSc

Lester’s journey into the insurance industry began with the BCIT General Insurance and Risk Management Program. Having recently joined Coast Claims as an Independent Adjuster, Lester brings with him a wealth of experience from his five-year tenure as a Claims Examiner.

Fluent in conversational Cantonese, Lester is not only well-versed in the technical aspects of insurance but also possesses excellent communication skills, allowing him to connect with a diverse range of clients. His dedication to facilitating smooth and efficient claims processes is evident in his track record of ensuring timely resolutions. Lester approaches his work with calm and professional demeanor, creating a reassuring experience for both policyholders and insurers alike. Lester is completely committed to providing excellent results and is eager to make a significant impact in the field of insurance adjustment at Coast Claims.

Email: lng@coastclaims.com

Phone: 604.669.4614

Lisa Balcaen

Kelowna, BC

Lisa Balcaen

Lisa Balcaen, BBA, CIP, brings over 12-year experience as an adjuster in the lower mainland before she returned back to the Okanagan where she grew up to continue expanding her career as a multi-line insurance adjuster.
Lisa achieved her CIP designation in November 2019, and handles residential, strata and commercial property claims, but enjoys handling general liability property and bodily injury losses, along with manufacturers / product liability losses, and has expanded into handling Fine Arts losses. Although Lisa resides in the Okanagan, she maintains her license in BC and Alberta to offer services throughout both provinces.

Email: lbalcaen@coastclaims.com

Phone: 236.420.1401

Fax: 236-420-1402

Luke Smith, CIP, CFEI

Edmonton, AB

Luke Smith, CIP, CFEI

Luke has joined the Edmonton team as a Senior Adjuster and Director of the Prairies Region. He holds a Level 3 Alberta adjuster’s license and a Chartered Insurance Professional designation. In his 21 years of insurance service, Luke has gained extensive claims adjusting experience, having specialized in large property claims, both residential and commercial. Most recently in his career, he held a senior management position with a national firm, responsible for Northern Alberta, Saskatchewan, and the Territories. Luke’s experience working across these regions has provided him with a wide knowledge base and skillset on both the management and adjusting sides.

Email: lukesmith@coastclaims.com

Phone: 780-238-7604

Fax: 250-386-3111

Marco Castrucci, ACIP

Vancouver, BC

Marg Andes B.A. CIP

Calgary, AB

Mario Bruno

Kamloops, BC

Mario Bruno

Mario Bruno joined Coast Claims in 2019, becoming a partner in 2020. Mario brings with him many years of experience in the insurance industry, from restoration to adjusting. Previous to adjusting, Mario had a career in the restoration industry as a carpenter and then as a project manager. Mario is a designated Red Seal Journeyman Carpenter and has worked on small jobs to multi-million dollar losses involving all aspects of construction. As a project manager, Mario quickly became a leader and large loss specialist, dealing with everything from residential jobs to large commercial losses. Through his past business experience and work in the restoration industry, Mario has excellent communication and customer service skills. Mario handles all types of residential and commercial property losses as well as marine, heavy equipment and general liability claims. Mario has strong investigative skills and is committed to providing service with integrity.

Email: mbruno@coastclaims.com

Phone: 250-851-3113

Fax: 250-851-3118

Mark Thompson, PGDIP, BA(HONS), DIPMARSURV

Toronto, ON

Mark Thompson, PGDIP, BA(HONS), DIPMARSURV

Mark Thompson, PGDip, BA(Hons), DipMarSurv, spent 20 years at sea, rising in the ranks to the position of warship command in the Royal Navy before retraining as a Marine Surveyor. As a result of his extensive professional career, Mark is well versed in handling matters associated with marine accident reconstruction, as well as possessing considerable insight into marine management, engineering systems and vessel valuations. For the past 14 years, he has worked with independent adjusting firms covering all aspects of marine claims and survey requirements. This includes hull, cargo, pleasure craft, ship repairer liability and marine trades.

Email: mthompson@coastclaims.com

Phone: 1-705-533-2773

Mark Withenshaw

Vancouver, BC

Mark Withenshaw

Mark, who joined Coast Claims in 2009, has over 35 years of direct involvement in complex and litigated automobile liability, property damage and personal injury claims, along with in-depth knowledge of fraud investigation and prevention. He served five years as a Vice President with ICBC, where he led provincial fraud prevention and investigation programs as well as road safety loss management programs. He is a previous director of the Canadian Coalition Against Insurance Fraud, has extensive experience handling major losses of all types, with an emphasis on large and complex claims, and is a control adjuster for multiple commercial accounts. As a partner in Coast Claims, Mark brings invaluable management experience to the team.

Email: mwithenshaw@coastclaims.com

Phone: 604-669-4614

Fax: 604-669-4649

MJ Bruno, CIP

Kamloops, BC

MJ Bruno, CIP

MJ Bruno has been an asset to the insurance industry since 1987, having worked with major Canadian insurers in a range of positions, including claims representative, claims adjuster, bodily injury adjuster and litigation adjuster. MJ has extensive experience leading teams of claims adjusters, high-risk examiners, and claims specialists from every region of the province, and has been involved in numerous mediations, settlement meetings and pre-trial conferences as both a claims handler and manager. MJ shares Coast Claims’ vision of utilizing years of industry experience to deliver outstanding claims service with integrity, innovation, fairness and professionalism.

Email: mj.bruno@coastclaims.com

Phone: 250-851-3113

Fax: 250-851-3118

Nelly Zhu, CPHR candidate

Human Resources

Nick Janaszak, BA

Nanaimo, BC

Pamela Allan

Langley, BC (Fraser Valley)

Pamela Allan

Pamela brings over a decade of experience as an Independent Adjuster in Ontario, Canada, and internationally, including the London, UK market. She holds an All Lines license and the Chartered Insurance Professional (CIP) designation and is a member of the Canadian Independent Adjusters Association (CIAA).

Specializing in commercial general liability bodily injury claims and large commercial and residential property losses, Pamela has extensive experience in interviewing and statement-taking with a friendly and professional approach. She collaborates effectively with Adjusters and examiners.

Pamela has experience working with Risk Managers and serving as the Control Adjuster with delegated authority within the SIR. She is also experienced as a CAT Adjuster.

Email: pallan@coastclaims.com

Phone: 604.546.1897

Patrick Mancini

Calgary, AB

Paul Smith, CIP

Nanaimo, BC, Port Alberni, BC

Paul Smith, CIP

Paul entered the insurance industry with a national adjusting firm in Vancouver, BC, in 1988. After achieving his CIP designation, Paul became heavily involved in the Institute of BC and has also held supervisory positions with his previous firms. In 2008, Paul and his family moved to Kamloops, where he joined and became a partner in Huston Grant adjusters; the two firms merged in 2017, and Paul is now a partner in the combined entity. He is a graduate of the Advanced Fire and Explosion Investigation training, and is also trained in cognitive interviewing techniques. Paul is well versed in property and casualty claims and personal lines, automobile, commercial and industrial applications.

Email: psmith@coastclaims.com

Phone: 250-735-3113

Fax: 250-724-6801

Peter N. Strathdee

Campbell River, BC

Peter N. Strathdee

Peter has been employed with Coast Claims since 1984 and is the managing partner in our Campbell River office. Peter handles all types of losses, specializing in residential and commercial property and casualty losses and marine claims. He has completed courses on restorative drying, mould hazards and control, and fire investigations. Peter has expertise in marine damage surveys; he is a member of the Association of Marine Surveyors of BC, and has extensive experience in claims for commercial and pleasure craft, wharves, floats and boat sheds. He also has extensive experience with auto, municipal and road maintenance claims and investigations.

Email: pstrathdee@coastclaims.com

Phone: 250-287-2283

Fax: 250-287-4454

Phil Mills

Vancouver, BC

Phil Mills

Vehicle Inspector/Appraiser
Phil has been in the insurance industry for over 35 years, bringing with him a wealth of diverse and valuable expertise. He spent 25 years as a material damage estimator, supervisor, and Material Damage Program Manager, where he was responsible for the development, implementation, and day-to-day management of the Accreditation and Express Repair Programs.

Phil then moved to the private industry, undertaking roles as a supervisor and later as a manager within the automotive claims department of another organization. He further enhanced his claims knowledge and expertise by branching into property claims. Subsequently, he expanded his claims knowledge and proficiency by venturing into property claims at different companies, where he has served as a manager for the past eight years.

Email: pmills@coastclaims.com

Phone: 604.669.4614

Phyllis Lai, BSc, CIP, CRM

Vancouver, BC

Ricky Zhong, B.Sc., CIP, CRM

Vancouver, BC

Ricky Zhong, B.Sc., CIP, CRM

Ricky began his journey in the insurance industry after graduating from UBC and completing the BCIT General Insurance and Risk Management Program. He joined Coast Claims as an Adjuster in December of 2021 and is focused on property claims and automobile inspections. Prior to Coast Claims, he worked in the natural resources department in mining and forestry at BFL and as an Insurance Analyst at the City of Surrey. He has obtained a Bachelor of Science degree, CIP, and CRM designations. He is able to communicate using conversational Cantonese. Ricky has many years in customer service and diligently provides exceptional service to Insureds and Insurers.

Email: rzhong@coastclaims.com

Phone: 604-669-4614

Fax: 604-669-4649

Rob Orr

Langley, BC (Fraser Valley)

Rob Orr

Rob began his career as an Independent Adjuster in 2008, with an international adjusting firm. Proficient at handling large, complex losses, Rob specializes in property damage claims, including course of construction, large-scale industrial operations, agriculture, health care facilities and institutional occupancy. Rob has extensive experience adjusting complicated losses, including high-value multi-tenanted (strata) property, P3 and government-owned infrastructure (Including water treatment facilities, regional hospitals, large-scale auto recycling facilities and university medical centres). Rob delivers exceptional claims handling tailored to meet his loyal clients’ needs.

Email: rorr@coastclaims.com

Phone: 604-546-1897

Fax: 604-299-1043

Rob Redekopp

Edmonton, AB

Rob Redekopp

Rob Redekopp, brings over 25 years in the insurance industry. He started out as a private investigator and conducted surveillance on bodily injury claims in Alberta. He worked his way up to managing a branch in Central Alberta and eventually moved to Toronto to become the Vice President, Operations, managing and overseeing 21 offices across the country for a national firm. From there, Rob started his own regional business for the last 15 years, sold it and decided to move on to adjusting claims.
His experience as an investigator has given Rob a unique skill set for adjusting. Rob has been involved in many different claims in the insurance industry but has also worked for the Alberta and Federal government on contract, as well as many different corporations across the country, helping them with investigations.

Email: rredekopp@coastclaims.com

Phone: 780.660.0296

Robert James Orr, FCIP

Langley, BC (Fraser Valley)

Ross Elkin, BA, FCIP, CRM

Vancouver, BC

Ross Elkin, BA, FCIP, CRM

Ross entered the insurance industry in 1989, spending the first 24 years of his career with ICBC, culminating in a leadership role as a Section Manager in the Special Investigation Unit; he joined Coast Claims in 2014. He has obtained his FCIP and CRM designations and has also taken numerous justice institute, criminal investigation, and management courses and programs. In addition to his expertise in property and liability claims, including litigated injury losses, Ross specializes in marine claims of all types. Ross’s energy and enthusiasm are infectious, and combine with his expertise to make him a valuable addition to Coast Claims.

Email: relkin@coastclaims.com

Phone: 604-669-4614

Fax: 604-669-4649

Ruben (Ben) Manaligod

Vancouver, BC

Ryan McAvena, BA, CIP

Kelowna, BC

Ryan McAvena, BA, CIP

Growing up in Kelowna, Ryan was introduced to the insurance industry in 1999 when he worked for a local restoration firm while attending university. He worked as a general insurance adjuster in the Lower Mainland until he became an independent adjuster in 2004. After 11 years in the independent field, including a happy and productive stint managing the Duncan office of Coast Claims, Ryan returned to the Okanagan, and then returned to Coast Claims in the fall of 2017 as manager of the Kelowna office. Ryan holds a CIP designation, and is a multi-line adjuster with an emphasis on residential and commercial property claims, general liability, heavy equipment and marine losses.

Email: rmcavena@coastclaims.com

Phone: 236-420-1401

Fax: 236-420-1402

Shannon Burr

Calgary, AB

Shannon Mycroft, CIP

Victoria, BC

Stephen Gentle

Calgary, AB

Stephen Gentle

Steven served as a Restoration Project Manager for 10 years, during which he developed his skills in managing large loss claims. In 2016, following the devastating Fort McMurray Fires. From there, he transitioned into the role of Insurance Adjuster, driven by a passion for helping others and businesses navigate the complexities of insurance claims.

Steve’s career has taken him across borders, having the privilege of adjusting International Hurricane Claims in diverse locations such as Australia, the US Virgin Islands, and Florida. This global exposure has enriched Steve’s understanding the involved in handling claims on an international scale.

Specializing in both Commercial and Residential property and Liability Claims, Steven brings a unique skill set to Coast Claims. His commitment to excellence, attention to detail, and client-focused approach make them a valuable asset to our team.

Email: sgentle@coastclaims.com

Phone: 403.930.3502

Summer Kang

Nanaimo, BC

Adjuster

TBP

Yellowknife, NT

Terry Lineger, CIP

Calgary, AB

Timothy O’Neil

Campbell River, BC, Courtenay/Comox, BC, Powell River, BC

Timothy O’Neil

With nearly two decades of experience, Tim began his career in 2005 with a national carrier. Since then, he has continued to advance as an adjuster in the insurance industry, transitioning to multi-line Independent Adjusting in 2016.

Tim has a strong background in property claims, including single and multi-family residential, strata/condominium, commercial, and catastrophe losses. His expertise also extends to auto, liability, and dispute resolution/mediation claims.

Having worked with both large and small insurers in Alberta and British Columbia, Tim is dedicated to building relationships and delivering exceptional service to both insureds and insurers

Email: toneil@coastclaims.com

Phone: 250-287-2283

Fax: 250-338-7589

Tony Smith, CIP

Vernon, BC

Tyler Anderson, CIP, HCRI

Red Deer, AB

Verdonna Noye, CIP

Nanaimo, BC

Wayne Putter, CIP

Victoria, BC

William Ferguson, B. Eng Naval Architecture

Vancouver, BC

Yako Topalovic, CIP

Victoria, BC

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